Dimers Terms & Conditions – Malaysia Platform Terms of Use

These Terms & Conditions ("Terms") constitute a binding agreement between you ("Member" or "User") and Dimers ("Company", "we", "platform") for the use of the website, mobile application, and all services provided by Dimers under the domain dimers.best.

Platform Dimers provides online betting services covering Sports Betting (including Malaysia Super League football, EPL, and international leagues), lottery, jackpot, cricket, e-sports, virtual sports, and live casino games to eligible users.

By accessing, registering for, or using any part of the Dimers, you expressly acknowledge that you have read, understood, and agreed to be bound by these Terms in their entirety, along with the Privacy Policy and any additional guidelines or rules published by Dimers from time to time.

Dimers reserves the right to modify, update, or replace any part of these Terms at any time with reasonable notice. Continued use of the platform after any changes take effect will be considered acceptance of the updated terms.

To register an account Dimers, you must fully meet the following eligibility requirements:

• Be at least 18 years old on the date of registration — no exceptions will be made.
• Have an active and valid Malaysian phone number for account verification.
• Not currently serving a self-exclusion period or any ban imposed by Dimers or any recognised responsible gambling programme.
• Acting on your own behalf and not on behalf of any other person or entity.
• Not located in a geographic region where online gambling is expressly prohibited under applicable local law.

Each individual is only permitted to hold one (1) dimers account only. Registering multiple accounts — whether under the same name, different details, or through intermediaries — is a serious violation that may result in the closure of all associated accounts and the forfeiture of all balances and unclaimed winnings.

You are responsible for ensuring that all information provided during registration is accurate, complete, and up to date. Dimers reserves the right to request identity verification documents (such as a national ID or passport) at any time to verify your account details, particularly before processing withdrawals of RM 1,000 or more.

All deposits to the Dimers must be made using a valid and recognised payment method from the list of options available on the platform. Dimers accepts deposits via the following Malaysian e-payment methods:

The minimum deposit accepted by Dimers is RM 10 per transaction. There is no default maximum daily deposit limit, though members may set their own personal deposit limits through account settings as part of the responsible gaming tools.

All deposits are processed in real time and funds will be available in your account Dimers your account within seconds of the transaction being confirmed by the payment provider. Dimers is not responsible for any delays caused by issues on the payment provider's end or network failures.

All deposits must be made using a payment method registered in your own name. Dimers does not accept third-party deposits. If a third-party deposit is detected, the funds will be returned to their original source and the account in question may be investigated.

All transactions on the platform Dimers conducted in Malaysian Ringgit (RM / MYR) only.

Member Dimers who have completed account verification may make withdrawals at any time, subject to the following conditions:

• The minimum withdrawal per transaction is RM 30.
• Withdrawals may only be made to the same payment method used for the deposit, or to an account verified in your name.
• For your first withdrawal or any withdrawal exceeding RM 1,000, identity verification may be required before the transaction is approved.
• Withdrawal processing times are based on the member's VIP tier — ranging from 24 hours (Bronze) to 15 minutes (Diamond).

Before your first withdrawal is processed, Dimers reserves the right to request copies of verification documents such as your Malaysian identity card (MyKad), bank statement, or proof of payment method. This is a standard security procedure to protect your account.

Winnings derived from bonuses are subject to the wagering requirements set out in the relevant bonus terms before they can be withdrawn. Cash deposit balances without a bonus attached may be withdrawn at any time with no additional wagering requirements.

Dimers does not charge processing fees for standard withdrawals. However, any fees imposed by your payment provider are beyond our control and remain your sole responsibility.

From time to time, Dimers offers a variety of bonuses and promotions to both new and existing members. All promotional offers are subject to specific terms published alongside the offer on the Promotions.

General principles applicable to all bonuses and promotions at Dimers are as follows:

• Each promotion may only be claimed once unless explicitly stated otherwise in the relevant promotion's terms.
• Bonuses cannot be transferred between accounts or to third parties.
• The stated wagering requirements must be met in full before any winnings derived from bonus funds can be withdrawn.
• Dimers reserves the right to void any bonus suspected of being obtained through fraud, collusion, or system exploitation.
• Bonuses are only valid for the period stated in the relevant promotion's terms. Any unused bonus after the expiry date will be automatically forfeited.
• All promotions are subject to geographical restrictions and may not be available in all regions.

All betting and gaming activity on the platform Dimers subject to the following general rules in addition to the specific rules applicable to each game category:

• Bets may only be accepted from members who have sufficient balance in their account at the time the bet is placed.
• Once a bet is confirmed by the system, it cannot be cancelled or modified by the member, except where the Cash Out feature is available and activated by the member before the final result.
• The results of all games and lottery draws are final once officially announced. Dimers is not responsible for errors made when placing bets, such as selecting the wrong team or entering an incorrect stake amount.
• For football betting, wagers placed on matches that are subsequently cancelled before kick-off will be fully refunded to the member's account.
• Bets that exploit technical vulnerabilities, obvious odds errors, or any form of system manipulation may be voided by Dimers without prior notice.
• Odds for all bets may change before a bet is confirmed. Confirmed bets will use the odds at the time of confirmation, not at the time you first made your selection.

For Sports Betting on the Malaysia Super League, EPL, and other leagues, specific betting requirements such as match duration, goal count, and market definitions are as stated in the Football Betting Guide section within the platform. Dimers.

You are solely responsible for keeping your account password and login credentials confidential Dimers yours. This includes:

• Not sharing your password, PIN, or any login credentials with any other party.
• Ensuring you log out of the platform after each session, especially when using a shared device.
• Reporting any suspicious activity or unauthorised access to your account to the Dimers immediately at support@dimers.best.
• Keeping your account information regularly updated to ensure it remains accurate.

Dimers is not liable for any losses arising from unauthorised access to your account caused by your own negligence in protecting your login credentials. Any bets placed using the correct login details are considered valid wagers made by the registered member, unless you have reported a compromised account to Dimers before the bet is placed.

Dimers uses 256-bit SSL encryption to protect all data and transactions. Our security systems also monitor for unusual activity, and we reserve the right to temporarily freeze accounts for investigation purposes if suspicious activity is detected.

The following activities are strictly prohibited on the platform Dimers and may result in immediate account closure along with further action:

• Fraud & forgery: Providing false information during registration or the identity verification process.
• System manipulation: Exploiting bugs, technical errors, or system vulnerabilities to gain an unfair advantage.
• Collusion: Collaborating with other members or third parties to manipulate betting outcomes or exploit bonuses.
• Illegal payment processing: Using the platform Dimers to process or conceal illegally obtained funds.
• Multiple accounts: Registering or using more than one account Dimers for any purpose.
• Use of bots or automated software: Using any software, bots, or automated scripts to interact with the platform without written authorisation Dimers.
• Systematic bonus exploitation: Repeatedly registering new accounts solely to claim welcome bonuses or new member promotions.

Members may close their account Dimers them at any time by contacting the customer support team at support@dimers.best. Before closure, please ensure all valid balances have been withdrawn, as Dimers is not responsible for unclaimed balances after 90 days from the date of account closure.

Dimers reserves the right to suspend or terminate any member's account without prior notice in the following situations:

• Violation of any part of these Terms & Conditions.
• Fraudulent activity or suspicious behaviour that requires investigation.
• Failure to provide the requested identity verification documents within the stipulated timeframe.
• Requests from relevant authorities pursuant to a court order or legal requirement.
• Accounts that have been inactive for more than 12 consecutive months.

If an account is terminated due to a breach of terms, Dimers reserves the right to forfeit any balances arising from activities that breach these terms. Valid cash deposit balances unrelated to the breach will generally be returned once the investigation is concluded.

Platform Dimers provided "as is" without any express or implied warranties. To the fullest extent permitted by applicable law, Dimers disclaims all warranties, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

Dimers is not liable for:

• Any financial losses incurred as a result of betting activity on the platform, including lost wagers.
• Service disruptions due to system maintenance, technical failures, or circumstances beyond our control.
• Delays in deposit or withdrawal processing caused by third-party payment service providers.
• Any losses resulting from unauthorised access to an account caused by the member's own negligence in safeguarding their login credentials.
• Content or services provided by third-party websites that may be linked from our platform.

Betting carries financial risk, and you are solely responsible for the betting decisions you make. Dimers provides information and tools to help you make informed decisions, but does not offer financial advice or guarantee profits of any kind.

Dimers takes responsible gaming extremely seriously. We believe that betting should be an enjoyable form of entertainment, not a source of financial stress or personal hardship. As such, Dimers provides the following tools to help members gamble responsibly:

• Deposit Limit: Set daily, weekly, or monthly deposit limits directly from your account settings.
• Loss Limit: Set a maximum loss limit for a specified period — the system will halt betting once the limit is reached.
• Session Time Limit: Set a session time limit for your play to avoid spending too long on the platform.
• Cooling-Off Period: Take a break from gaming for 24 hours, 7 days, or 30 days, based on your needs.
• Self-Exclusion: Choose to self-exclude from the platform for 6 months, 1 year, or permanently.

If you are concerned about your own gambling habits or those of someone you care about, please reach out to the Dimers or visit our Responsible Gambling page for more information and support resources available in Malaysia.

Remember — betting is for entertainment, not a solution to financial problems. Only wager what you can afford to lose, and never chase your losses.

Dimers reserves the right to review, amend, or update these Terms & Conditions at any time. Members will be notified of material changes via an in-platform notice or by registered email. The effective date of any amendment will be clearly stated at the top of this document.

Continued use of the platform Dimers after the effective date of any amendment will be considered acceptance of the updated terms. If you do not agree with the changes, you should stop using the platform and contact us to close your account.

In the event of any conflict between the Malay-language version of these Terms and any other language version, the Malay version shall take precedence and prevail.

For any inquiries regarding these Terms & Conditions, please contact the Dimers at support@dimers.best. Our team is available in Bahasa Melayu, 24 hours a day, 7 days a week.