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Account & Registration
How to register, age requirements, updating personal information, forgotten passwords, and identity verification for new and existing Malaysian members.
8 questionsDeposit & Payments
Accepted deposit methods, minimum and maximum limits, processing times, deposit issues, and Touch 'n Go, GrabPay, DuitNow and FPX.
7 questionsWithdrawals & Winnings
How to request a withdrawal, processing times, minimum limits, identity verification requirements, and delayed withdrawal issues.
7 questionsBonus & Promotions
How to claim the welcome bonus, wagering requirements, weekly cashback promotions, bonus expiry and applicable terms.
8 questionsGames & Betting
Available game types, how to bet on Malaysia Super League and EPL football, jackpots, lottery, e-sports and Live Casino.
8 questionsSecurity & Privacy
Account security, two-factor authentication, data privacy, suspicious activity, self-exclusion and responsible gambling.
7 questions FAQ Categories
- Account & Registration 8
- Deposit & Payments 7
- Withdrawals 7
- Bonus & Promotions 8
- Games 8
- Security 7
- VIP Programme 5
STILL HAVE QUESTIONS?
support@dimers.best Updated: January 2026
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Account & Registration
Account registration Dimers is free and takes less than 2 minutes. Go to the Register, fill in the form with an active Malaysian phone number, email address, and a strong password. Then complete your personal details — full name as per your MyKad, date of birth, and state. Read and agree to the Terms & Conditions, then click "Open My Account". Your account is activated immediately and you can make your first deposit to start playing.
The minimum age requirement to register and use the platform Dimers is 18 years and above without exception. All registrations go through an age verification process, and anyone found to be under 18 will be blocked from opening or using an account. Additional identity verification via MyKad may be required at any time to confirm age, particularly for withdrawals exceeding RM 500.
No, each individual is only permitted to hold one Dimers account only. Holding multiple accounts — whether under the same name, different details, or through a third party — is a serious violation of our Terms & Conditions. If duplicate accounts are detected, all accounts will be terminated and all balances and pending winnings may be forfeited. If you have forgotten your old account password, use the "Forgot password?" function or contact the Dimers at support@dimers.best.
To change your registered phone number, you will need to contact the Dimers at support@dimers.best, as changing your phone number requires additional identity verification for security reasons. For other details such as your email address or state, you can update them directly from the "Account Settings" section after logging in. If you run into any difficulties, our support team is available 24/7 to help.
Go to the Log In and click the "Forgot password?" link. Enter the Malaysian phone number registered to your account Dimers your account and the system will send an OTP code via SMS. Enter the OTP to set your new password. The process takes under 3 minutes. If you don't receive the OTP within 2 minutes, check that the number entered is correct or contact us at support@dimers.best.
To close your account Dimers permanently, you can activate the "permanent" self-exclusion option directly from Account Settings → Responsible Gaming — it takes effect immediately. Alternatively, submit an account closure request to support@dimers.best. Make sure you withdraw all remaining balance before the closure is processed. Once an account is permanently closed, new registrations using the same phone number or MyKad are not permitted.
Identity verification via MyKad is required in the following situations: (1) When your first withdrawal exceeds RM 500. (2) When the Dimers detects unusual activity on your account and verification is required for protection. (3) When you request changes to sensitive information such as your phone number. Send a clear image (front and back) of your MyKad to support@dimers.best. Your document is processed securely and fully encrypted.
If you have a referral code from a friend who is already a member Dimers, enter the code in the "Referral Code (if any)" field when completing the registration form. A referral code can only be entered during the initial registration process — it cannot be added after the account has been created. Once the code is verified, referral benefits will be credited to your account in accordance with the current promotion terms. Check the Promotions for more information.
Deposit & Payments
Dimers accepts all popular Malaysian e-payment methods: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX via major banks including Maybank2u and CIMB Clicks. All deposits are processed in real time — funds are credited to your account Dimers your account within seconds. No processing fees are charged for any deposit method.
The minimum deposit limit at Dimers is RM 10 per transaction. This makes Dimers an extremely accessible platform for anyone to try — you don't need to spend a lot to start enjoying all the games available. All transactions are in Malaysian Ringgit (RM / MYR). There is no standard maximum deposit limit, though daily limits may apply depending on your VIP level and self-control settings.
For all e-payment methods — Touch 'n Go eWallet, GrabPay, Boost, ShopeePay and DuitNow — deposits are credited to your account Dimers within just a few seconds. For deposits via FPX (Maybank2u, CIMB Clicks), it typically takes 1–5 minutes depending on your bank's system responsiveness. If your deposit still does not appear after 15 minutes, contact the Dimers at support@dimers.best with a copy of your payment receipt for prompt investigation.
If funds have been deducted from your bank account or e-wallet but the deposit does not appear in your account Dimers, contact us instantly at support@dimers.best with the following information: (1) A screenshot or transaction receipt from your payment app. (2) The transaction reference number. (3) The amount and payment method used. (4) The date and time of the transaction. The Dimers will investigate and resolve the issue within 24 business hours. In most cases, it is resolved within just a few hours.
Yes. Dimers provides self-control tools that let you set your own maximum deposit limits — either daily or weekly. Go to Account Settings → Responsible Gaming to set them. Reduced limits take effect immediately, while increased limits require a 48-hour waiting period as a security measure. These limits apply cumulatively across all payment methods. Learn more on the Responsible Gaming.
No. Dimers does not charge any processing fees or hidden charges for deposits via any supported payment method. The full amount you deposit will be credited to your account with no deductions. The only charges that may apply come from your own bank or e-wallet provider — but these are their policies and not charges from Dimers.
All transactions at Dimers — deposits, withdrawals, account balance, bonus value, and winnings — are conducted entirely in Malaysian Ringgit (RM / MYR). The platform Dimers is built specifically for the Malaysian market and we do not accept or process foreign currencies. This means you don't need to worry about exchange rates or conversion fees — all values are in MYR.
Withdrawals & Winnings
Log in to your account Dimers your account, go to the "Wallet" or "Withdrawals" section, select your preferred withdrawal method, enter the amount you wish to withdraw and submit the request. For first-time withdrawals or amounts exceeding RM 500, identity verification via MyKad may be required. Once approved, funds will be processed to the bank account or e-wallet you registered. Make sure the recipient account name matches the name on your Dimers your account.
Withdrawal processing time Dimers depending on your VIP level and chosen method. Generally, for regular members, withdrawals are processed within 1–3 business days. Silver VIP members and above enjoy faster processing — within 24 hours, while Platinum and Diamond VIP members qualify for express withdrawals within a few hours. Once approved by Dimers, receipt time depends on your bank or e-wallet provider.
Minimum withdrawal limit at Dimers is RM 30 per request. There is no limit on the number of withdrawals you can make in a day, though a daily value limit may apply depending on your VIP tier. For more details on withdrawal limits by VIP tier, check the VIP Rewards. Higher-tier VIP members enjoy larger daily withdrawal limits.
Withdrawals at Dimers may be declined for several reasons: (1) Identity verification is incomplete — submit a copy of your MyKad if requested. (2) Bonus wagering requirements have not been met — bonus funds must be wagered a specified number of times before you are eligible to withdraw. (3) The recipient account name does not match the name on your Dimers. (4) The account has suspicious activity currently under investigation. (5) The withdrawal amount exceeds the set limit. For clarification, contact support@dimers.best.
Bonus funds have wagering requirements (wagering requirement) that must be met before it can be withdrawn. This means you need to use the bonus funds to place bets a specified number of times as stated in the bonus terms — for example, 10x or 20x the bonus value. This is standard practice in the online betting industry. Once the requirement is met, the bonus converts into real cash that can be withdrawn. Check Terms & Conditions and Promotions for the specific terms of each bonus.
Dimers processes withdrawals to Malaysian bank accounts via DuitNow — supporting all major Malaysian banks including Maybank, CIMB, Public Bank, RHB, Hong Leong Bank, AmBank and more. You can also request withdrawals to Touch 'n Go eWallet or GrabPay. Please note that the receiving account must be registered under the same name as your Dimers yours — transfers to third-party accounts are not permitted.
If your withdrawal has been approved by Dimers (status "Processed") but the funds have not been received after 3 business days, contact us at support@dimers.best with the subject line "Delayed Withdrawal". Include the withdrawal transaction ID, amount, withdrawal method, and date of request. We will investigate with the bank or payment provider and give you an update within 24 hours. In most cases, the delay is on the bank's end and not within Dimers.
Bonus & Promotions
Welcome bonus Dimers credited automatically when you make your first qualifying deposit — no promo code required unless stated otherwise. Simply register an account, log in, make your first deposit (minimum RM 10) and the bonus will appear in your account instantly. Check the page Promotions to view the latest bonus values and applicable wagering terms before making a deposit.
Wagering requirements refer to the total amount you need to wager using bonus funds before they can be converted into withdrawable cash. For example, if you receive a RM 100 bonus with a 10x wagering requirement, you need to place bets totalling RM 1,000 (RM 100 x 10) using those bonus funds. Once the requirement is met, the bonus balance converts to cash. Wagering requirements differ for each promotion Dimers — check Terms & Conditions for each bonus for accurate information.
Weekly Cashback Dimers calculated based on your net losses for the week (Monday–Sunday). The cashback percentage depends on your VIP tier. Cashback is automatically credited to your account every Monday and can be used directly for betting. No manual application is required — it is calculated and credited by the system automatically. Check VIP Rewards for details on cashback percentages by tier.
Yes, all bonuses at Dimers have an expiry date. Bonus validity periods vary — typically between 7 and 30 days depending on the type of bonus. If the wagering requirements are not met before the expiry date, any unused bonus balance will be automatically deactivated. It is important to read the terms and conditions for each bonus on the Promotions before claiming so you understand when it expires and what you need to do to make the most of it.
Yes, Dimers offers a range of promotions for existing members, including reload bonuses, weekly cashback, season-specific promotions, and exclusive offers for VIP members. These offers are available periodically and are subject to change. Check the Promotions regularly to see all the latest offers available for your account. Make sure you're logged in to view promotions tailored specifically to your VIP tier and gaming history.
Yes. Some members Dimers choose to opt out of bonuses so they can withdraw winnings without having to meet wagering requirements. If you do not wish to receive a particular bonus, do not activate it from the Promotions page, or contact our team before depositing to request that your account be excluded from automatic bonuses. This choice is entirely yours and the Dimers respects members' decisions in this regard.
Yes, Dimers regularly offers special promotions for football betting — particularly during the Malaysia Super League season, EPL, FA Cup and international fixtures. These include free bets, odds boosts on selected matches and bonuses for specific betting markets. Check the Promotions as well as the Football regularly, as these offers are typically time-limited and only available leading up to or during live matches.
Yes. VIP members Dimers enjoy access to exclusive promotions unavailable to regular members — including a personalised birthday bonus, higher withdrawal limits, greater cashback percentages, exclusive reload offers, and invitations to special promotions. The higher your VIP level (from Bronze to Diamond), the more exclusive and rewarding the benefits. Check the VIP Rewards for full details on benefits by tier.
Games & Betting
Dimers offers a wide range of game categories all within one platform: Sports Betting (football, badminton, cricket, tennis), Progressive Jackpot, Lottery, E-Sports (Mobile Legends, DOTA 2, CS2), Virtual Sports (simulated 24/7), Live Casino (Baccarat, Roulette, Blackjack, Dragon Tiger) and Online Slots (thousands of games from leading providers). All categories are accessible from a single account, in Bahasa Malaysia, with no need to register on separate platforms.
Log in to your account Dimers your account and go to the Football. Select Malaysia Super League or another league from the list, then choose the match you want to bet on. You will see a variety of markets — 1X2 (win/draw/lose), Asian Handicap, Over/Under total goals, Both Teams to Score, and more. Click on your preferred odds to add them to your bet slip, enter your stake and confirm. Minimum bet starts from RM 1.
Progressive jackpots at Dimers is a prize pool that grows every time a player places a bet that does not win the jackpot. A small portion of each bet is added to the pool, causing its value to keep increasing until someone wins it. Once the jackpot is won, the pool resets to its starting value. Go to the Jackpot after logging in to view your latest accumulated value in real time and select the jackpot you'd like to join.
Go to the Lottery after logging in to your account Dimers your account. Select the lottery type you want, pick your numbers (or use the "Quick Pick" feature for random selection) and confirm your purchase. Your ticket is immediately recorded in the system. Results are displayed instantly after the draw and winnings are automatically credited to your account balance — no manual claiming required. You can review your ticket history and results under "Game History" in your account.
Dimers offers a comprehensive esports betting market, including matches Mobile Legends: Bang Bang (hugely popular in Malaysia), DOTA 2, CS2 (Counter-Strike 2), League of Legends and Valorant. You can bet on match winners, individual map winners, total kills, and a variety of other markets. E-sports markets Dimers covers matches from Malaysian domestic leagues through to major international tournaments.
Virtual Sports at Dimers are sporting events run by sophisticated computer simulations — they are not real matches between human teams. Outcomes are determined by fair algorithms that cannot be manipulated. The key advantage of virtual sports is that they run 24 hours a day, 7 days a week — there's no off-season and no need to wait for a real match schedule. This makes it a great option when there are no suitable live sporting events on. Check the Virtual Sports to view all available options.
Yes, the live casino at Dimers uses real dealers operating from professional broadcast studios. Games are played live and streamed in high-quality video directly to your device. You can interact with the dealer via the chat function. Available games include Baccarat, Roulette, Blackjack, Dragon Tiger, Sic Bo, and a variety of other table games. A stable internet connection is recommended for the best Live Casino experience. All tables at the live casino Dimers operates 24/7.
The minimum bet limit at Dimers varies by game type. Generally, sports betting (football, cricket, esports) starts from RM 1 per bet. Online Slots typically start from RM 0.20 per round. Live Casino tables have varying limits — the minimum is typically between RM 1 and RM 10 depending on the table selected. Jackpots and lottery games have fixed ticket prices. Check the respective pages for the latest limits, which may change based on current promotions.
Security & Privacy
Dimers protects all members' personal data with encryption SSL 256-bit — the same security standards used by Malaysia's major banks. Passwords are stored in encrypted (hashed) form and cannot be read by anyone, including our staff. Your data is never sold, never shared with third parties without your consent, and is only used for the purposes stated in our Privacy Policy ours. We adhere to strict data protection standards across all our operations.
Log in to your account Dimers your account, go to Account Settings → Security → Enable Two-Factor Authentication. Verify your phone number by entering the OTP sent to you and 2FA will be activated. From then on, every new login will require an OTP code via SMS as a second verification step. We strongly recommend this feature for all members Dimers — it provides a significant layer of additional protection even if your password somehow falls into the wrong hands.
No. Dimers will not ever request your password, OTP, or any other sensitive information via SMS, email, WhatsApp, or any other communication platform. The only SMS you will receive from Dimers is a one-time OTP for login or password reset — and you will only receive it when you initiate that action yourself. If you receive a suspicious message, do not reply, do not click any links, and report it to us at support@dimers.best with a screenshot of the message.
Go to Account Settings → Responsible Gaming to access all self-control tools Dimers. For cooling-off, select your preferred duration (24 hours, 7 days or 30 days) — your account will be temporarily frozen for that period. For long-term self-exclusion (6 months, 1 year or permanent), select the relevant period and confirm. All options take effect immediately. Your balance remains safe and can be withdrawn even during the self-exclusion period. Read more on the Responsible Gaming.
Take immediate action: (1) Change your password from Account Settings right away. (2) Review your transaction history for any activity you don't recognise. (3) Enable 2FA if you haven't already. (4) Contact the Dimers at support@dimers.best with the subject line "Compromised Account" — we will investigate, freeze any suspicious activity, and help you regain control of your account. Acting quickly is crucial in such cases. The security team at Dimers available 24/7 for urgent cases.
No. Dimers does not sell members' personal data to any third parties. Your data is only shared in very limited circumstances — for example, with payment providers to process your transactions, or when required by law. All third parties involved in the operation Dimers bound by strict confidentiality agreements. For full details on how we handle your data, please read our Privacy Policy ours written in Bahasa Malaysia for your convenience.
Dimers takes problem gambling very seriously. If you or someone you know may be experiencing gambling-related issues, the first step is to reach out to the Dimers directly at support@dimers.best with the subject line "Responsible Gaming". Our team is trained to assist with full empathy and without judgment. You can also activate self-control tools — deposit limits, cooling-off periods, or self-exclusion — directly from your account settings. Read the full guide on the Responsible Gaming.
VIP Programme
VIP Tier Dimers automatically upgraded based on the VIP points you accumulate. You earn VIP points every time you place a bet — the more you play, the faster you level up. VIP Programme Dimers has five tiers: Bronze, Silver, Gold, Platinum and Diamond. Each tier unlocks greater benefits. Check your current VIP standing and progress under "VIP Tier" in your account after logging in, or visit the VIP Rewards for full details.
VIP Members Dimers enjoy a range of benefits that increase with each tier: higher weekly cashback, larger daily withdrawal limits, faster withdrawal processing (express for Platinum and Diamond), exclusive reload bonuses, personalised birthday bonuses, early access to new promotions, and dedicated customer support. Diamond VIP members also receive a personal account manager available at any time. Check VIP Rewards for the full breakdown of benefits by tier.
VIP Points Dimers calculated cumulatively, and the VIP tier you reach is maintained for a minimum of 3 months. However, to retain a specific VIP tier after the review period, you need to maintain sufficient betting activity. If you are inactive for an extended period, your VIP tier may be downgraded. The system is designed so that consistently active members get the best rewards. Check the full terms on the VIP Rewards.
Yes, all types of betting at Dimers — football, jackpots, lottery, e-sports, virtual sports, Live Casino, and slots — all earn VIP points. However, the rate at which points are earned may vary by game type. Sports Betting and jackpots typically offer a higher points rate compared to slots or lottery. Accumulated VIP points are displayed in real time within your account. Log in and check the "VIP Rewards" tab to see the point accumulation rates for each category.
Yes, VIP levels Dimers may be downgraded if your betting activity falls below the threshold required to maintain your current tier during a periodic review. This is a standard mechanism in industry VIP programmes to ensure exclusive benefits remain meaningful for active members. You will be notified by email or SMS before any tier change takes place, giving you time to increase your activity if you wish to maintain your current tier. Check VIP Rewards for full terms.
The Complete Guide for New and Existing Dimers Members
This FAQ page is built from the most frequently received real enquiries by the Dimers from members across Malaysia. We understand that when you start using a new platform or run into an issue, you want clear, straight-to-the-point answers — not lengthy responses that leave your question unanswered.
That's why we've compiled over 50 FAQs across seven main categories, making it easy for you to find the answers you need. Use the search function at the top of this page to find answers quickly, or filter by category using the selection buttons above the question list.
What If Your Question Isn't Listed Here?
While we aim to cover as many frequently asked questions as possible, we understand that every situation is unique and there may be questions not addressed on this FAQ page. In such cases, the Dimers ready to assist you 24 hours a day, 7 days a week, in Bahasa Malaysia.
The fastest way to get help is via live chat within the platform — click the chat icon after logging in to your Dimers your account and our team will respond within minutes. For more detailed questions or those requiring investigation, send an email to support@dimers.best and we commit to replying within 2 hours.
Most Frequently Asked Questions by Malaysian Members
Based on our customer service data, here are the five question categories most frequently raised by members Dimers in Malaysia:
- Deposit not received after payment: This is the most commonly reported issue and in most cases it is resolved quickly once the member submits their transaction receipt to us. The funds are usually located in the system and credited back within a few hours.
- Withdrawals taking longer than usual: This usually happens when identity verification is incomplete or bonus wagering requirements have not been met. Check your email for notifications from Dimers which may request additional information.
- Forgot your password: Resolved via the password reset function with SMS OTP in under 3 minutes. No need to contact customer support for this.
- How to claim a bonus: Most bonuses Dimers credited automatically — no promo code needed unless stated otherwise. Check the Promotions page and read the terms carefully before making a deposit.
- Questions about responsible gaming: We are proud of the fact that many of our members Dimers proactively asking about self-control tools — this shows a strong awareness of the importance of responsible gaming.
Still Need Help?
The Dimers support team is available 24/7 to assist you in Bahasa Melayu — choose the method that works best for you
In-Platform Live Chat
The fastest way — log in to your account Dimers your account and click the chat icon. We respond within minutes, 24 hours a day in Bahasa Melayu.
Support Email
Send an email to support@dimers.best for detailed enquiries. We respond within 2 hours. Label your subject line according to the issue — for example: "Deposit", "Withdrawal" or "Account".
Read the Help Page
Many answers can be found on our dedicated pages — Responsible Gaming, Terms & Conditions, Privacy Policy and VIP Rewards.